Everything you need to know about booking, delivery, and rentals on Isla Mujeres. Can't find your answer? Contact us — we're happy to help.
Browse & Select
Choose your items and dates. Our system checks availability instantly and shows the total cost.
Book & Pay Securely
Add as many items as you like, then check out with a credit card, debit card, or PayPal.
We Deliver
You'll get a confirmation email. We'll drop everything off at your chosen location and time.
Enjoy & Return
Use your items for your trip. We'll pick everything up at the date and time you chose.
Email or call us to cancel your order. For a full refund, you must email or call us 72 hours (3 days) before your delivery. If you contact us 24–72 hours (1–3 days) before your delivery, we offer a 50% refund. If it is 24 hours (1 day) or less, there is no refund.
This may be because the item is already rented and not available. Please contact us at info@islarentals.com.mx. Another reason for not being able to book is that we need 24h to organize delivery and pickup, so if you're trying to book for the next day, you can find us on email, or phone number (we also have WhatsApp): +52 998 227 4542, or Facebook Messenger on our Isla Rentals page.
You can contact us at info@islarentals.com.mx and we may be able to get what you need. Please do check your spam folder for the answers.
All our rentals have a minimum of 3 days. If you're booking for a month or longer, contact us — we can offer you a discount!
We deliver and pick up from 9 to 6, every day of the year! When you make your order, you can choose a delivery slot, for example from 2pm to 3pm. We'll be punctual!
Yes! We will bring your selected items to the house or hotel you indicate at checkout. We will also pick it up at the selected time and date.
It's very easy! You can browse the items we have available for rent on our site. Once you find what you need, choose the dates and the system will add the item to your cart, confirm availability, and give you the total cost. You can add as many items as you want! Once you are happy with your selection, go to checkout and pay securely using a credit or debit card, or even PayPal. You'll receive a confirmation (please check your spam folder if you don't see it in your inbox). And we will be there with the items you selected on the dates you chose!